Privacy Policy

Introduction and Scope

This Privacy Policy describes how Ex-homes collects, uses, maintains, and discloses information gathered from users of this website. This policy applies to the website and all informational content and services offered through this platform. We are committed to protecting the privacy of individuals who visit and interact with our website in accordance with applicable United States federal and state privacy laws, including the FTC Act Section 5, the Privacy Act of 1974, the Children's Online Privacy Protection Act (COPPA), and the CAN-SPAM Act.

For residents of states with comprehensive privacy legislation, including California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA), additional rights and disclosures are provided in the relevant sections below.

Categories of Information Collected

We collect limited categories of information necessary to operate this informational website and respond to user inquiries:

Information You Provide Directly

When you submit a contact form inquiry, you provide your name, email address, and the content of your message. This information is collected solely to respond to your specific inquiry. We do not require account creation, registration, or any form of subscription to access the informational content on this website.

Automatically Collected Technical Information

Our web servers automatically record standard technical information when you access the website. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring website addresses, pages viewed, and the date and time of access. This information is collected through server logs and is used for website security, troubleshooting, and aggregate statistical analysis of website traffic patterns.

Sources of Personal Information

We collect personal information from the following categories of sources:

• Directly from you when you voluntarily submit information through contact forms
• Automatically from your device and browser when you access and navigate the website

We do not purchase, rent, or otherwise acquire personal information from third-party data brokers or other external sources.

Purposes of Information Processing

Information collected through this website is processed for the following purposes:

• To respond to inquiries and communications submitted through contact forms
• To maintain website security and prevent unauthorized access or malicious activity
• To analyze aggregate website usage patterns for operational purposes
• To comply with applicable legal obligations and respond to lawful requests

We do not process personal information for targeted advertising purposes. We do not create user profiles for marketing purposes. We do not sell or share personal information with third parties for their commercial purposes.

Data Retention Practices

Contact form submissions and associated correspondence are retained for a period of two years from the date of final response, after which they are deleted from our active systems. Server logs containing technical access information are retained for a period of ninety days for security and troubleshooting purposes, after which they are automatically purged.

We may retain certain information for longer periods when required by law, necessary to establish or defend legal claims, or required for legitimate business record-keeping purposes.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

General Rights

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information, subject to legal exceptions
• The right to withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided above. We will respond to verifiable requests within the timeframes required by applicable law.

Notice at Collection for California Residents

Pursuant to the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), California residents are entitled to the following disclosures at or before the point of collection:

Categories of Personal Information Collected: Identifiers (name, email address, IP address) and Internet or network activity information (browsing history on this website, pages viewed).

Purposes for Collection: To respond to inquiries, maintain website security, and analyze aggregate usage patterns.

Retention Period: Contact information is retained for two years; technical logs are retained for ninety days.

Sale or Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising purposes.

Sensitive Personal Information: We do not collect sensitive personal information as defined under CCPA/CPRA.

California residents have the right to request disclosure of information collected, request deletion, request correction, and opt-out of sale or sharing. As we do not sell or share personal information, there is no sale or sharing from which to opt out.

Data Security Measures

We implement reasonable security measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructure, access controls limiting personnel access to personal information, and secure transmission protocols for data submitted through contact forms.

While we take reasonable precautions, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot warrant absolute security of information transmitted to or stored by us.

Children's Privacy (COPPA Compliance)

This website is not directed to children under the age of thirteen. We do not knowingly collect, use, or disclose personal information from children under thirteen years of age. If we become aware that we have collected personal information from a child under thirteen without verification of parental consent, we will take steps to delete that information promptly.

If you believe we have inadvertently collected information from a child under thirteen, please contact us immediately using the contact information provided above.

Third-Party Disclosure

We do not sell, trade, rent, or otherwise transfer personal information to third parties for their commercial purposes. We may disclose information in the following limited circumstances:

• To service providers who assist in website operations under contractual confidentiality obligations
• When required by law, subpoena, court order, or other legal process
• To protect our rights, property, or safety, or those of others
• In connection with a merger, acquisition, or sale of assets, with appropriate notice

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this policy indicates when revisions were most recently made. We encourage you to review this policy periodically. Continued use of the website following posting of changes constitutes acceptance of those changes.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Ex-homes
1001 19th St N
Arlington, VA 22209
United States
Email: contact@ex-homes.ex-homes.com
Phone: +1 571-482-1600

For more information, please use the contact details above.